Return Policy

Welcome to Canyon Ridge Trading LLC.

We value every customer's shopping experience. If you are not satisfied with your purchase of rug products, we offer a return and refund service to protect your shopping rights.

I. Return Policy

We support eligible return requests.

Returnable situations include:
* Product has quality issues
* Product damaged during shipping
* Received the wrong product
* Product is significantly different from the order description
* Customer is not satisfied with the product
* Opened items are also eligible for return.

To give customers peace of mind, you can still request a return even if the item has been opened.

Please try to keep the item intact and avoid damage or severe staining.

II. Return Request Time

Customers can submit a return request within 30 days of receiving the product.

Requests submitted after the return period may not be processed.

III. Return Process
Step 1: Contact Customer Service

Please contact us via email with the following information:

Order Number
Recipient's Name
Problem Description
Product Photo (if damaged)
Contact Information

Email:
melissa@canyonridgetrading.com

Phone:
+ (602) 969-1385

Step 2: Obtain Return Address

Please contact customer service to confirm return information before returning the item.

Return Address:

11408 N 57TH AVE GLENDALE AZ 85304

Packages returned without confirmation may not be processed normally.

IV. Refund Policy
We will begin processing the refund after receiving and inspecting the returned goods.
Refunds are typically processed within 3-5 business days via the original payment method.
Actual arrival time may be delayed depending on the payment institution.
V. Return Shipping Costs
We will cover return shipping costs in the following situations:
Product quality issues
Wrong item sent
Transportation damage
Customers may be responsible for shipping costs in the following situations:
Returns not due to quality issues
Personal reasons (dislike or unsuitability)

Please contact customer service for confirmation regarding specific situations.

VI. Situations Where Returns Are Not Supported

Returns may not be possible in the following situations:
Products are damaged by human error
Return deadline has passed
Products are severely contaminated or affect resale

Thank you for your support and trust in Canyon Ridge Trading LLC.